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How is City Bicycle Different from the Others?

Independent Bicycle Dealer

In an age when most bike shops are being forced to move to a corporate model dominated by a single major bicycle brand, City Bicycle Company is proud to stand apart as an old-fashioned, independent bicycle dealer.  Because we are not controlled by a large corporate brand, we're able to offer our customers the very best bike brands in each bicycle category! 

Over 30 New Bike Brands!

Why settle for the models offered by one or two brands when there are many great brands of bicycles to choose from?  At City Bicycle we offer over thirty different new bike brands and the largest inventory of pre-owned bikes in the coastal Carolinas!

City Bicycle Company Named to America’s Best Bike Shops 2018!

Each year over four thousand independent bicycle dealers across the US compete yet fewer than two-hundred are selected as “America’s Best Bike Shops” by the National Bicycle Dealers Association.

This year Wilmington’s City Bicycle Company became the first area bike shop to ever win this prestigious award!  We are sincerely grateful to our staff, our customers, and our community for making this honor possible.

Lifetime Warranty

Any new or pre-owned bike purchased from City Bicycle Company includes our lifetime free labor warranty.  Whether it’s a tune-up, an overhaul, routine maintenance, or even air in the tire, if you bought your bike from us you’ll never pay a dime in labor for as long as you keep it.

Low Price Guarantee

Let’s face it: Nobody wants to pay too much.  That’s why we’ll meet or beat any competitor’s price on the same bike, accessory, part or service — make for make, model for model, part for part, and warranty for warranty.  You’ll never spend too much at City Bicycle Company.

Buy-back Guarantee

If you purchased your new bike from us, we’ll always be willing to buy it back or allow you to trade it in toward a new bike.  If we buy it back we’ll pay you wholesale Bicycle Blue Book value.  If repairs need to be made, we’ll even make adjustments in value to cover those repairs so you won’t have to spend your money to get the bike ready to sell.

Rent any Bike

Unlike most bicycle shops who have a fleet of “rental only” bicycles, we will allow you to rent most of our manufactured bicycles. (Sorry, custom built bicycles don’t apply.)  This might be a way of trying out a particular model or category of bicycle before committing to a purchase, or it might be to simply replace your current ride while it is being repaired.

Same Day Service

Most bicycle repairs can be made the same day.  If the needed parts are not in stock, we’ll be happy to pre-order them for you and when they arrive, schedule you to drop your bike off for repair in one day saving you weeks of waiting as your bike works its way up the service queue.

Return Policy 

If you are not fully satisfied for any reason, you may return regular stock merchandise including bicycles for store credit subject to a 25% restocking fee.  There are no refunds for special orders, labor, or for custom, discontinued, closeout, demo or used merchandise including bicycles.  Layaway deposits may also be refunded for store credit subject to a 25% restocking fee.