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Shipping & Return Policies

If there’s a problem with a product that you purchased from us, please bring it back to us. We will refund the original purchase amount within 30 days of your purchase for items returned in new condition or for items that are defective. Merchandise returned that appears to be used may be subject to a restocking fee. Bicycles may be returned within 30 days if in like new condition for store credit only.
You may also ship an item back to us if it is defective or not to your satisfaction. Ship returns via Ground UPS or insured US Mail (we do not accept CODs). We will refund shipping costs on damaged or incorrect merchandise. Merchandise returned that appears used will be subject to a restocking fee.


  • Time: You have 30 days from purchase to request a refund.
  • Method of Refund: Refund will be applied to the original form of payment.
  • Product Condition: Product must be new or like new condition in order to return.
  • Refund Contact Info: Contact us in-store, over the phone, or by email for a refund. 
  • You can find store hours, addresses, email, and phone numbers on our Store Locator page.
  • Charges: Customer is responsible for any shipping costs related to the return.

Labor fees, such as custom wheel builds or other services, are non-refundable.

Shipping Options

Shipping options are available for most apparel and accessory items. Orders typically ship within one business day of being placed. 

*When ordering a bike to be shipped, you must choose the Bicycle Shipping method at checkout.

Shipping Fees On All Items Except Bikes

Order Amount
Standard Shipping
In-Store Pick-up
Up to $99
$99 or more

*Please note that some items may be subject to additional shipping and handling charges because of size or weight.

Bike Shipping

Order Amount
Bicycle Shipping
In-Store Pick-up
Up to $2999.99 *per bike
$3000 or more *per bike

Sorry, but we do not ship outside of the Contiguous U.S.

Due to our dealer agreements, some bikes may not be eligible for shipping.

Prices and Information

Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. However, inventory or pricing errors may occur, and we reserve the right to decline or cancel any orders where mistakes or discrepancies in price or stock status exist regardless of the source of the error. We appreciate your understanding and apologize for any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!